Common questions

We serve greater Charleston, from Mount Pleasant and Daniel Island to West Ashley, James Island, the beaches and North Charleston. Add your ZIP code when you join the waitlist so we can plan visits in your neighborhood. See the service area page for the full list.

No. Most members aren't. You can give us a lockbox or smart lock code, or leave a key, and we'll text you when we arrive and when we leave. The photo report shows you everything we did. If you'd rather be there, we'll book a window that works for you.

At launch, it's the owner of Arc Home Services, doing every visit personally.

Yes. Every visit is covered by general liability insurance. If you'd like a copy of the certificate, just ask.

We photograph it and explain in your report what it is, how urgent it is and what it would take to fix. Small repairs we can often handle ourselves. For anything else, we have trusted references we can point you to. Nothing gets done without your OK.

Yes. Monthly memberships can be cancelled anytime with no fee, and billing stops at the end of the month.

No. We don't take payment until we're ready to book your first visit, and you can decide then.

Yes. HVAC filters, refrigerator water filters, and the batteries for your detectors, smart locks and thermostat are part of the plan. There's no parts bill for any of it.

Work that needs a licensed trade, such as HVAC repair, plumbing, electrical or pest control. If we spot something during a visit, we'll tell you and point you to someone qualified.

Most visits take about an hour. We'll schedule a window that works for you, and the same tech comes each time where possible.

Yes. The photo report after each visit gives you a record of the property's condition without having to be there.